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Wednesday, February 28, 2007

Canada.com Email No More


As I was about to log on to my tertiary email account with canada.com, I recieved the following, rather disturbing message:

IMPORTANT NOTICE
canada.com’s new E-mail Service (the “Service”) is provided by Velocity Services, Inc. (“VSI”), a company located in and conducting its business from the United States. By registering for and/or logging on to the Service, you accept and acknowledge that the information processed or stored outside of Canada may be available to the foreign government of the country in which the information or the entity controlling it, is situated under a lawful order made in that jurisdiction and no longer falls under the jurisdiction of Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) nor be subject to canada.com’s Privacy Statement. Please
read and accept VSI’s
END USER TERMS prior to using the Service.
What does this mean? Well, essentially Canada.com, a subsidiary of CanWestGlobal, a Rupert Murdoch Enterprise, has sold its email to Velocity Services of the United States, a company that has no qualms violating people's privacy and turning over their personal information to the ever-growing gestapo that is the Bush Government in the United States.
As I value my privacy and believe that emails should be read by their intended recipients ONLY, and as this draconian measure is an overt violation of civil rights (regardless of whether they try to make it appear "voluntarily" or not, I advised them to delete my email account with Canada.com.
This probably means I'll have to update my MSN, which no longer operates with a valid email address.
I encourage any of you who use canada.com email or any other services provided by canada.com to boycott those services, as well as the newspapers and television stations owned by the Rupert Murdoch media empire.

1 comments:

hooman said...

well, I came across your blog from a google search.. I forgot my canada.com password and wanted to check my mail after they switched to web only version.. I thought u will get a kick out of the emails I send and receive from their emailsupport!

From: Hooman (xxxxx@yahoo.com)
Subject: RE: Fw: login issues
To: "emailsupport" (emailsupport@canada.com)
Date: Friday, November 7, 2008, 1:53 AM


Does canada.com have a corporate address and phone number?? someone gotta be able to resolve this!!
--- On Tue, 11/4/08, emailsupport (emailsupport@canada.com) wrote:

From: emailsupport (emailsupport@canada.com)
Subject: RE: Fw: login issues
To: "Hooman" (xxxxx@yahoo.com)
Date: Tuesday, November 4, 2008, 3:53 AM


Thank you for contacting canada.com support.
Unfortunately all that can be done about this type of issue is to forward them to feedback@canada.com Please note that feedback@canada.com will not reply to emails sent by users since this address is ment just to receive requests. Once your request is processed someone from their team will be contacting you.

Please do not hesitate to contact us again if you have any questions, or require additional assistance.
Sincerely,
David G.
Canada.com
E-mail Support.









------- Original Message Follows -------
From: Hooman
To: emailsupport
Subject: RE: Fw: login issues
Date: Sun, 2 Nov 2008 22:29:04 -0800 (PST)

can anyone else help? I need access to my emails and feedback is not getting back

--- On Fri, 10/31/08, emailsupport (emailsupport@canada.com) wrote:

From: emailsupport (emailsupport@canada.com)
Subject: RE: Fw: login issues
To: "Hooman" (xxxxx@yahoo.com)
Date: Friday, October 31, 2008, 2:36 AM


Thank you for contacting canada.com support.
Unfortunately all that can be done about this type of issue is to forward them to feedback@canada.com Please note that feedback@canada.com will not reply to emails sent by users since this address is ment just to receive requests. Once your request is processed someone from their team will be contacting you.

Please do not hesitate to contact us again if you have any questions, or require additional assistance.
Sincerely,
David G.
Canada.com
E-mail Support.









------- Original Message Follows -------
From: Hooman
To: emailsupport
Cc: feedback@canada.com
Subject: RE: Fw: login issues
Date: Thu, 30 Oct 2008 17:49:31 -0700 (PDT)

How much longer do I have to wait to hear from feedback@canada.com? It has already been a week!!

--- On Wed, 10/29/08, emailsupport (emailsupport@canada.com) wrote:

From: emailsupport (emailsupport@canada.com)
Subject: RE: Fw: login issues
To: "Hooman" (xxxxx@yahoo.com)
Date: Wednesday, October 29, 2008, 3:17 AM


Thank you for contacting Canada.com E-mail Support.

We apologize for the inconvenience, this issue was forwarded to feedback@canada.com and we do not have access to the information regarding the progress of this request. Please keep in mind that feedback will not send a new password, they will only change your alternate email in order for you to be able to retrieve your password. If additional information is required, a customer support representative from this team may be contacting you.


Sincerely,

David G.

Canada.com

E-mail Support.









------- Original Message Follows -------
From: Hooman
To: emailsupport
Subject: RE: Fw: login issues
Date: Tue, 28 Oct 2008 16:15:55 -0700 (PDT)

Hi..
if you see I had also cc'ed feedback as well as techsupport. Its been over a week that I had sent mail to all these addresses.. For 3-4 days all mail was bouncing back.. and still have not received any response from feeback.


--- On Tue, 10/28/08, emailsupport (emailsupport@canada.com) wrote:

From: emailsupport (emailsupport@canada.com)
Subject: RE: Fw: login issues
To: "Hooman" (xxxxx@yahoo.com)
Date: Tuesday, October 28, 2008, 2:57 AM


Thank you for contacting canada.com email support.
The issue you’ve contacted us about falls outside the capabilities of the canada.com email support team. However, we have forwarded your request to feedback@canada.com. If additional information is required, a customer support representative from this team may be contacting you.
Sincerely,
David G.
Canada.com
Email Support









------- Original Message Follows -------
From: Hooman
To: feedback@canada.com, emailsupport@canada.com, techsupport@canada.com
Subject: Fw: login issues
Date: Sun, 26 Oct 2008 19:12:04 -0700 (PDT)

Can I please get a response?
Thanks

--- On Thu, 10/23/08, Hooman (xxxxx@yahoo.com) wrote:

From: Hooman (xxxxx@yahoo.com)
Subject: login issues
To: feedback@canada.com, emailsupport@canada.com, techsupport@canada.com
Date: Thursday, October 23, 2008, 4:54 PM


It seems that emails sent from my XXXX.ca address keeps getting bounced back..so I am resending this using yahoo.

===
Hello,



I used to get my email via pop3 mail access and the password was saved on my PC.. now when I tried to login to the web interface, I made a mistake of using the “Forgot Password” feature where it reset my Canada.com address and sent to a non existing old address which I have no access to. So now I can no longer access my email son Canada.com.



Here are the details you need



Your Name : XXXXX
Your phone number: XXXXX
Your Canada.com email address : XXXXX
Your Current alternate email address on record : XXX@canada.com (NON existent)
The alternate email address you would like to have your account forwarded to : XXXXX


Thanks